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Tenants

We're thankful you've taken the time to visit us. For your reassurance, we've been placing tenants in Sheffield properties since 1993. Since our humble begnninings we've grown to become one of our great city's most recogniseable property names. If you are interested in viewing one of our properties, simply drop us a line and we can arrange a viewing at a time to suit you.

Please see below a variety of information for our existing and prospective tenants. Should you have any questions or require any further information please do not hesistate to contact us on 0114 2660 660.

Corona Virus - Office open for visitors

Important Covid-19 update- Dove Statement, August 2020

We are closely monitoring the situation with the COVID-19 outbreak and are adapting our operations to mitigate the challenges the situation is presenting. The health of our customers, tenants, landlords, contractors and team members is paramount

Please be aware that the Dove Properties office is now open to the public, however we do ask that wherever possible any enquiries are made via email - info@doveproperties.co.uk or phone - 01142660660. Any visitors to the office must wear a face covering and observe the 2 metre distancing rules, anyone not wearing a face mask or suitable covering may be asked to wait outside.

All contractors are reminded to follow key drop off procedures as set out in our recent email.

At present some of our team are still working remotely, however the majority are now back in the office and working hard to provide the highest level of service possible. We will be following this protocol until further notice and will be acting on advice from the Government in the interest of safeguarding our valued staff, customers and clients during this time.

Our Lettings operations continue amended with the use of Video Tours in addition to viewings in person with Covid-19 protocols in place. Tenancy Agreements and payments can be carried out electronically via email. Repairs, Certification, Rent collection operations continue as normal. 

Everyone at Dove Properties thanks you for your ongoing support and understanding.

Tenant Guide to Renting through Dove

Thanks for looking to rent a property with Dove. From your initial contact with our office we aim to ensure you receive a first class service. Initially we would ask you to select from the available properties on our website and contact our office to arrange viewings, where we will look to make an appointment to show you round at your convenience.

Once you have viewed and decided on a suitable property we will ask you to complete a Tenancy Application Form and return it to our office.  Once completed your application will proceed to the next stage whereby we will take up references and credit checks on behalf of the landlord.  In some circumstances it may be necesary to arrange for a guarantor who would be liable to pay your rent if you are unable to do so. There may therefore be further documentation to complete at this stage. In order to comply with new government Right to Rent legislation we ask for additional documentation from non-UK citizens. For more information about 'Right to Rent', please see www.gov.uk

Once your application has been approved, we will prepare the tenancy documentation for you to review. If you are happy to proceed we would ask you to sign the tenancy documents and complete the relevant associated paperwork and return it to us. At this stage you will also be asked to pay a refundable deposit which will be protected with one of the government approved Tenancy Deposit Schemes. In addition you will need to pay rent in advance (typically a month) prior to the start date of your contract.

Upon commencement of your contract start date you will collect the keys eiither from our office or direct from the landlord, depending on the property and the service level we provide for the Landlord. Ongoing you will be required to pay your rent usually on a monthly basis by way of a standing order.

Please remember ensure you set up suitable insurance for your belongings and contents and also budget for your utilities - gas, electric, water, council tax etc, as these are typically not included in the rent.

Any further queries, we are only too happy to help.

Maintenance Request

Our experienced maintenance department is open office hours Monday to Friday (except bank holidays). We ask that all repair requests are submitted to us in writing. Please complete the form below and our team of experts will respond to you shortly.

If  the issue is urgent please also call the office on 01142 660 660

Submit Maintenance Report

Tenant Reviews

I've been talking to a lot of estate agents over the last few weeks and have to say that you have been by far the most helpful and professional person I have contacted, so thank you

Steve - Rosedale Gardens

Thanks for all your help this year, it has been a pleasure letting through Dove.

Rob (157 Oakbrook Road)

Thanks for a nice year, you were very helpful and I look forward to using your services once again....

Sean, Barber Place

Tenancy Info - Payments / Charges

Permitted Charges in accordance with the Tenant Fee Act 2019 for an Assured Shorthold Tenancy.

In addition to the rent, we only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

  • Deposits – a maximum of 5 weeks rent for annual rent below £50,000, or 6 weeks rent for annual rental of £50,000 and above. For Student properties the deposit is typically £200 per person each for a multi occupancy shared property
  • Contract variation, novation, amendment at the tenant’s request, and where agreed by the Landlord e.g. change of occupant: £50 inclusive of VAT per instance
  • Rental payments overdue by more than 14 days will be subject to interest at the rate of 3% over the Bank of England Base Rate calculated from the date the payment was due up until the date the payment was received
  • Payment for the reasonable cost of any lost keys(s) or security device(s)
  • Payment of any unpaid rent or other reasonable costs associated with any allowable early termination of the tenancy, if agreed by the Landlord (capped at the Landlord’s loss or the agents reasonably incurred costs)
  • Payment of the reasonable costs incurred as a result of any breach of the terms of the tenancy by the tenant
  • Utility, communication services, payable to the provider where applicable e.g. gas, electricity, telephone, broadband, TV license, council tax etc.
  • Any other permitted payments not included above, as allowable under the Tenant Fees Act 2019

Please note we are members of:

  • Safe Agent, RLA, NALS, SADLA,
  • Independent Redress Available from the Property Ombudsman (Lettings)
  • We also have Landlord Client Money Protection Insurance from NALS (Now Safe Agent)

Please note we do not accept cash. Payments should be made by standing order or bacs. Be advised that in some cases we will just advertise properties on an "Introduction only" basis for landlords where we have no involvement in the contract signing. In these circumstances they may have different information to those above.

Due to recently introduced "Right to Rent" Immigration legislation we may now need to carry out identity checks on all applicants. All prospective tenants will be asked to provide documentary proof of their "right to rent".

Contracts are legally binding for the full duration of the contract, so you should be sure of your plans before you sign for a property.

Please contact us on info@doveproperties.co.uk should you require more information.

How to Top Up Your Boiler Pressure

Underneath the boiler either directly or behind a panel you should see a steel braded hose connecting 2 x pipes,  on either end of the hose there will be 2 plastic taps,  turn these both clock wise SLOWLY and you will hear running water.  The pressure gauge on the front of the boiler / on the underside of the boiler – or the digital display will begin to rise. SLOWLY fill the boiler with water and when the pressure reading reaches 1.5 bars turn off both of the taps off. DO NOT LEAVE THE TAPS OPEN AND OVER FILL THE BOILER!!

Once the pressure is topped up to 1.5 bar and you have closed off both taps please reset the boiler by turning the dial to the front of the boiler to reset – hold this in the reset position for at least 3 seconds and then release.  Altertnatively it can be reset by turning the power off at the wall. The boiler should now function as normal. 

For further instructions please visit…

https://www.youtube.com/watch?v=RZ0GRxandC0

Guard Against Burst Pipes in Winter

When the winter draws in we will often see problems with burst water pipes in rental properties. The plunging temperatures can see water pipes in the properties freeze up, and upon melting, the pipes can burst causing potential damage to the property and to tenants’ contents. We therefore very strongly recommend that you leave the central heating on for at least two hours each morning and two hours at the coldest part of the night (or on a low constant setting, say 18 degrees) to ensure that there are no freeze-ups in the property. We have had major problems in this regard before at this time of year so please take the necessary precautions.

How to Bleed your Radiators

Please see the link below for a basic guide to bleeding your radiators:

https://www.youtube.com/watch?v=F3-QWp6E1KU

Out of Hours Maintenance

If you are corresponding in relation to a suspected Gas leak please immediately call the National Gas Emergency Number on 0800 111 999 .

For information on any Electrical Power cuts affecting your area please visit:www.northernpowergrid.com/page/powercuts/index.cfm

If you are experiencing boiler or heating problems and the property has “British Gas” "Property Heat Care" or “Failsafe Heating” boiler repair cover then please call them direct for emergency assistance and quote your property address.

For any white goods repairs eg Fridge Freezers, Washing Machines you can contact D.A.R.T , our white good supplier, direct on 0114 266 1699). 

If you are locked out of your property you will need to call a locksmith, eg from Yell.com

Should tenants have damaged the property out of office hours, and where it is not the responsibility of the landlord to repair or replace - then the tenants should arrange an exact "like for like" repair with a local contractor from yell.com. Eg a blocked toilet, smashed window, inappropriate activation of fire or burglar alarm etc. The tenants are responsible for paying such items to the contractor. 

Should you have a major water leak, please locate the mains water stop cock, usually in the cellar or in the kitchen, and turn the water off (usually turn tap clockwise) and then drain the system by running the taps into the sinks.  

In exceptional circumstances, tenants of "managed" properties (where Dove are the property managers) may contact a contractor direct (eg by Yell.com) to organise a repair out of hours. Tenants will be reimbursed if the charge is justified, billable to the landlord (eg not tenant fault), and a receipt is kept and provided to us. Alternartively, please call the emergency services.

If you are a tenant of a “managed” property (where Dove are the property managers, not the landlord) and are corresponding out of hours in relation to an emergency please contact emergencies@doveproperties.co.uk and we will endeavour to respond as soon as possible. Please note that an emergency is classsed as a Fire, Flood, Gas Leak, Electrical Failure, Burglary or Boiler Break Down. If your issue is not classed as an “emergency” you should wait until office hours e.g lost keys, locked out of bedroom etc. Any false or non-emergency call outs are subject to our call out fee

Useful links

Please find below some interesting links that you might find useful:

http://www.mydeposits.co.uk/ Tenancy Deposit Soloutions Ltd

http://www.veoliaenvironmentalservices.co.uk/sheffield/pages/wastecolpostcode.asp Sheffield Bin Collection Services

http://www.sheffield.gov.uk/roads-and-transport/parking/permit-parking Sheffield City Council Parking Permit Scheme

http://www.uswitch.com Comparison & Switching service re House Utility providers 

www.yorkshirewater.com Yorkshire Water

www.sky.com Sky

www.virginmedia.com Virgin Media

www.BT.com BT

www.talktalk.co.uk  Talk Talk

www.utilitywarehouse.co.uk Utility Warehouse 

http://www.homelet.co.uk/tenants/why-homelet Homelet Contents Insurance

http://www.europerealestatedirectory.net/ Europe Real Estate Directory

http://www.uklettingagent.co.uk/south-yorkshire/" Property Rental Agents in South Yorkshire