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Please see below a variety of information for our existing and prospective Tenants. Should you have any questions or require any further information please do not hesistate to contact us on 0114 2660 660.

Tenant Guide to Renting through Dove

From your initial contact with our office we aim to ensure you receive a first class service.

Initially we would ask you to select from the available properties on our website and contact our office to arrange viewings.

Once you have viewed and decided on a suitable property we will ask you to complete a Tenancy Application Form, return it to our office and pay a Non-Refundable Tenancy Application Fee of £118.80 (£99 plus VAT) per person. Once completed your application will proceed to the next stage whereby we will take up references and credit checks on behalf of the landlord. Please ensure that all information requested at this stage is disclosed to ensure the application is not delayed.

In some circumstances it may be necesary to arrange for a guarantor who would be liable to pay your rent if you are unable to do so. There may therefore be further documentation to complete at this stage.

Please note that in order to comply with new government Right to Rent legislation we ask for additional documentation from non-UK citizens. For more information about 'Right to Rent', please see www.gov.uk

Once your application has been approved, we will prepare the tenancy documentation for you to review. If you are happy to proceed we would ask you to sign the tenancy documents and complete the relevant associated paperwork and return it to us. At this stage you will also be asked to pay a refundable deposit which will be protected with one of the government approved Tenancy Deposit Schemes.

I addition you will need to pay rent in advance (typically a month) prior to the start date of your contract.

Upon commencement of your contract start date you will collect the keys eiither from our office or direct from the landlord (depending on the property).

Ongoing you will be required to pay your rent either to ourselves or direct to the landlord (depending on the property) usually on a monthly basis by way of a standing order.

Please ensure you set up suitable insurance for your belongings and contents and also budget for your utilities - gas, electric, water, council tax etc, as these are not included in the rent.

Tenant Testimonials

Thanks for all your help this year, it has been a pleasure letting through Dove.

Rob (157 Oakbrook Road)

Thanks for a nice year, you were very helpful and I look forward to using your services once again....

Sean, Barber Place

Rental Payments

In order to co-incide with landlord mortgage dates, tenant rental payments must be paid on the dates as agreed with ourselves for your property. Please note we do not accept cash payments. Payments must either be made by debit card, bank transfer or cheque.

Should you be experiencing financial difficulites please do ensure you speak to us early to see what options may be available to you.

Maintenance Request

All repair requests must be submitted in writing. Please therefore complete the form below. If it is urgent please call the office on 01142 660 660 after you have sent the written request.

Submit Maintenance Report

Tenant Charges

Please see below a list of our current Agency charges:

  • Application Fee per Professional - £118.80pp (£99 + VAT)
  • Application Fee per Student - £65pp (inclusive of VAT)
  • Renewal Fee (Professional Tenancy) - £65per person (inclusive of VAT)
  • Renewal Fee (Student Tenancy) - £32.50 per person (inclusive of VAT)

  • Amendment to Tenancy/Replacement Tenant - £120 (£100 plus VAT)
  •  £35 (inclusive of VAT) per key - for any key not returned at end of tenancy
  •  Bounced Cheque Fee £35 (inclusive of VAT) - per cheque
  •  £20 (inclusive of VAT) re letter for breach of agreement  - per letter
  • £10 (inclusive of VAT) per week for rent arrears - per case

Note: In some cases we will just advertise properties on an "Introduction only" basis for landlords. In these circumstances they may charge a different administration fee to the fee that we charge. We will therefore detail this charge in the property description text if we have been advised by the Landlord.

Please note that due to recently introduced "Right to Rent" Immigration legislation we may now need to carry out identity checks on all applicants. All propsective tenants will be asked to provide documentary proof of their "right to rent".

In addtiion, please note we do not accept cash. Payments shoud be made by debit card, bacs payment or cheque.

Please note contracts are legally binding for the full duration of the contract, so you should all be sure of your plans before you sign for a property. Should you wish to leave the property before the end of the contract, we will only release you from your commitment if you can find a suitable replacement tenant who can take on your contractual responsibilities until the end of the contract. This person must be acceptable to us and we must have written consent from the rest of your housemates agreeing to the change in tenant before we can make any changes to the joint and several agreement. Should the Landlord/Agent agree to an amendment to this agreement, then a fee will be levied to the tenant for the sum of £120 (£100 plus VAT) for any and each replacement tenant is to be put onto this agreement or any new agreement made.

Please note we are members of:

Safe Agent, RLA, NALS, SADLA, Property Ombudsman (Lettings)

We also have Landlord Client Money Protection Insurance provided by NALS

Independent redress provided by the Property Ombudsman (Lettings)

Please contact us on info@doveproperties.co.uk should you require more infomation.

Out of Hours Maintenance

If you are corresponding in relation to a suspected Gas leak please immediately call the National Gas Emergency Number on 0800 111 999 .

For information on any Electrical Power cuts affecting your area please visit:www.northernpowergrid.com/page/powercuts/index.cfm

If you are experiencing boiler or heating problems and the property has “British Gas” "Property Heat Care" or “Failsafe Heating” boiler repair cover then please call them direct for emergency assistance and quote your property address.

For any white goods repairs eg Fridge Freezers, Washing Machines you can contact D.A.R.T , our white good supplier, direct on 0114 266 1699). 

If you are locked out of your property you will need to call a locksmith, eg from Yell.com

Should tenants have damaged the property out of office hours, and where it is not the responsibility of the landlord to repair or replace - then the tenants should arrange an exact "like for like" repair with a local contractor from yell.com. Eg a blocked toilet, smashed window, inappropriate activation of fire or burglar alarm etc. The tenants are responsible for paying such items to the contractor. 

Should you have a major water leak, please locate the mains water stop cock, usually in the cellar or in the kitchen, and turn the water off (usually turn tap clockwise) and then drain the system by running the taps into the sinks.  

In exceptional circumstances, tenants of "managed" properties (where Dove are the property managers) may contact a contractor direct (eg by Yell.com) to organise a repair out of hours. Tenants will be reimbursed if the charge is justified, billable to the landlord (eg not tenant fault), and a receipt is kept and provided to us. Alternartively, please call the emergency services.

If you are a tenant of a “managed” property (where Dove are the property managers, not the landlord) and are corresponding out of hours in relation to an emergency please contact emergencies@doveproperties.co.uk and we will endeavour to respond as soon as possible. Please note that an emergency is classsed as a Fire, Flood, Gas Leak, Electrical Failure, Burglary or Boiler Break Down. If your issue is not classed as an “emergency” you should wait until office hours e.g lost keys, locked out of bedroom etc. Any false or non-emergency call outs are subject to our call out fee

Useful links

Please find below some interesting links that you might find useful:

http://www.mydeposits.co.uk/ Tenancy Deposit Soloutions Ltd

http://www.veoliaenvironmentalservices.co.uk/sheffield/pages/wastecolpostcode.asp Sheffield Bin Collection Services

http://www.sheffield.gov.uk/roads-and-transport/parking/permit-parking Sheffield City Council Parking Permit Scheme

http://www.uswitch.com Comparison & Switching service re House Utility providers 

www.yorkshirewater.com Yorkshire Water

www.sky.com Sky

www.virginmedia.com Virgin Media

www.BT.com BT

www.talktalk.co.uk  Talk Talk

www.utilitywarehouse.co.uk Utility Warehouse 

http://www.homelet.co.uk/tenants/why-homelet Homelet Contents Insurance

http://www.europerealestatedirectory.net/ Europe Real Estate Directory

http://www.uklettingagent.co.uk/south-yorkshire/" Property Rental Agents in South Yorkshire